Migration, infrastructure, development

Our services

How we work, from audit to operations, and our service levels. The software and migrations themselves are presented on the Solutions page. Each service is quoted according to your fleet and usage.

Request an audit

Areas of work

Leaving Microsoft 365 and Windows

Files, documents, video calls and email moved to free software, then desktops to Linux, in stages.

Microsoft 365Linux

Email and mail servers

Mailbox migration, hosted email (Zimbra) or a free software mail server (Mailcow, Stalwart), SPF, DKIM and DMARC.

Email

Collaboration tools

Nextcloud and Collabora, La Suite numérique (Docs, Visio), Grist, with per-department permissions and two-factor authentication.

NextcloudLa Suite numérique

Linux servers and infrastructure

Debian, Ubuntu and NixOS, KVM virtualisation, Podman containers, PostgreSQL and MariaDB, backups, monitoring with Grafana and Zabbix, inventory with GLPI.

NixOS

Identity and security

Single sign-on with Keycloak, ProConnect integration, WireGuard VPN, internal certificate authority with step-ca.

Development and contributions

Contributions to free software, including Sécurix, La Suite numérique and Grafana. Automation with Ansible, OpenTofu and GitLab CI, integrations between applications.

Software we run

We are listed as a service provider on ADULLACT's Comptoir du Libre for the following software. The current list is on our Comptoir du Libre profile.

  • Nextcloud
  • Collabora Online
  • LibreOffice
  • Docs
  • Visio
  • Messages
  • Grist
  • Zimbra
  • Thunderbird
  • Keycloak
  • Debian
  • Ubuntu
  • Zorin OS
  • NixOS
  • KVM
  • Podman
  • PostgreSQL
  • MariaDB
  • Nginx
  • WireGuard
  • step-ca
  • Ansible
  • GitLab
  • Grafana
  • Zabbix
  • GLPI

Project services

Audit, migration and operations start-up are independent: you can stop after any of them.

2 to 5 days

Audit

Inventory of your licences, desktops, servers and access rights, with a costed migration plan.

Fixed fee or time spent

Deployment & migration

Migration of your servers, desktops, accounts and collaboration tools to free software, in stages.

Fixed fee

Operations start-up

We take over your environment to start support, MCO or managed services: access, contacts, documentation.

01
  • Costs: duplicate subscriptions, unused licences, oversized hosting
  • Security: accounts and access, updates, backups
  • Usage: Microsoft tools in use, data volumes, business applications
  • Desktops: models, age, Linux compatibility, printers
2 to 5 days

Audit

Organisations that want a costed assessment before starting a migration.

Analysis of your IT in 2 to 5 days depending on scope: costs, security, usage and desktops.

DeliverableWritten report with prioritized, quantified recommendations, oral debrief with your teams, action plan ranked by impact and effort.
PricingFixed fee for 2 to 5 days depending on scope, no obligation to continue.
Request an audit quote
Team folders in Nextcloud, replacing SharePoint sites.
Team folders in Nextcloud, replacing SharePoint sites.
Fixed fee or time spent

Deployment & migration

Organisations that have set their priorities (audit or internal requirements) and want to move to free software.

We migrate your servers, desktops, accounts and collaboration tools to free software, at your pace and without service interruption.

  • Infrastructure migration: Nextcloud, Matrix, Keycloak, Linux…
  • Linux infrastructure (declarative with NixOS when it fits) and virtualization
  • Linux workstations: hardening, imaging and automation for your fleet
  • Architecture, migration plan and knowledge transfer
DeliverableOperational environment with documentation, reproducible deployment procedures and recovery plan in case of incident.
PricingFixed fee or time spent, depending on scope.
TechnologiesLinux, Keycloak, Nextcloud, Matrix, Ansible, Terraform, NixOS
Request a migration quote
03
  • Choice of service level
  • Contacts and response times
  • Takeover and documentation of the existing setup
  • An assigned engineer from then on
Fixed fee

Operations start-up

Organisations starting a support, MCO or managed services contract, after a migration or on an existing infrastructure.

We learn your environment, agree contacts and response times, and document what exists before the contract starts.

DeliverableActive contract, environment under management and documented operations procedures.
PricingFixed fee, then a contract at the chosen level.
Request a setup quote

Service levels

After start-up, three service levels depending on your IT team: software support, operational maintenance (MCO) and managed services. You can change level every year.

Software support MCO Managed services
Principle We step in when you call We maintain to prevent outages We run all your IT
For whom An in-house IT team A small team with no time for maintenance No IT team
Hebeko's role Outages, questions, application updates Break-fix, monitoring, updates, backups Full operations and user help
Stays with you Day-to-day operations Decisions and priorities Organisational choices
Commitment Monthly fee Monthly fee Contract with guaranteed response times

Software support

Principle
We step in when you call
For whom
An in-house IT team
Hebeko's role
Outages, questions, application updates
Stays with you
Day-to-day operations
Commitment
Monthly fee

MCO

Principle
We maintain to prevent outages
For whom
A small team with no time for maintenance
Hebeko's role
Break-fix, monitoring, updates, backups
Stays with you
Decisions and priorities
Commitment
Monthly fee

Managed services

Principle
We run all your IT
For whom
No IT team
Hebeko's role
Full operations and user help
Stays with you
Organisational choices
Commitment
Contract with guaranteed response times

Train your teams

We train your teams on the tools installed for you: Linux, Nextcloud, NixOS and DevOps, on-site or remote.

  • Zorin OS, moving from Windows to Linux (2 or 3 days)
  • Nextcloud for users and referents (1 or 2 days)
  • Linux administrators, desktops and servers (3 days)
  • NixOS, administration and declarative deployment (3 days)
  • DevOps: Ansible, Terraform and CI/CD (3 days)

View our training courses

The Zorin OS desktop used during the Zorin OS course.
The Zorin OS desktop used during the Zorin OS course.

Frequently asked questions

Can we leave Microsoft 365 entirely?

Yes, for files, video calls, calendars, email and office documents: Nextcloud, European email and LibreOffice cover these uses. Windows-only business applications are handled case by case. Details are on our Microsoft 365 migration page.

What is the difference between support, MCO and managed services?

Support steps in when you call. MCO adds monitoring, updates and backups. Managed services hand all operations to Hebeko. The comparison table details all three.

Do you also work on Windows?

Yes, during a migration and as long as Windows desktops or servers remain in use. The software we deploy is free software.

What happens after the audit?

You receive a prioritized report with an action plan. You are free to stop there, or continue with deployment, support, MCO or managed services, depending on your priorities.

What are your response times?

They are set in the contract for each service level. For a blocking outage: 8 business hours for support, 4 for MCO, 2 for managed services (business hours: Monday to Friday, 9am to 6pm CET).

Where do you work?

Our engineers travel anywhere in France and work remotely when the project allows.

Do you also offer training?

Yes: Zorin OS for end users, Linux administrators, Nextcloud, Grist, NixOS and DevOps (Ansible, Terraform, CI/CD), on-site or remote.

Contact us

Describe your context. An engineer will reply by email.

contact@hebeko.fr · +33 6 52 89 53 00

How it starts

  1. A one-hour first conversation By video call, with an engineer. You describe your context, tools and constraints, and we show you the relevant software running.
  2. An audit or a scoping phase 2 to 5 days depending on the scope. You receive a report, an action plan and a quote. The report is yours, whatever comes next.
  3. The project, then ongoing support Migration, installation or development, in stages you sign off. Then support, maintenance or managed services, at the level you choose.

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